Advice and answers from the Port Team

A pack is a group of products sold at a different price. Packs enable you to do some pretty great things like:

  • Give buyers the opportunity to save money when buying tickets for multiple people to the same event, such as a group pass. 
  • Give buyers the opportunity to save money when buying tickets for themselves to events at different times or on different days, such as a weekend pass. 
  • Set event-level inventory if you have tickets that are pulling from the same total, but set at a different price. For example, setting up a General Admission ticket, then creating a pack with it to sell Children or Senior tickets at a lower price.

Create a pack

To create a pack, click on the +New button and click New Pack. This brings up a split screen with your available products on the left. Select the product(s) you want included in your pack, then the quantity of each. Then fill out the pack details, the same way you'd fill out details for a product.

Set inventory

When you create a product that will eventually go into a pack, you will give that product an inventory. When you create the pack, the inventory of the pack will be pulled from the inventory of the products inside of it. If one of your products sells out, the pack will no longer be available because there is no inventory left to pull from. 

Set quantity

When you create a pack you will set a quantity for each product included in the pack. The quantity determines how many of that individual product will be included in the pack. If you are grouping together 5 General Admission tickets, you would set the quantity to 5. If you are grouping together Friday, Saturday and Sunday admission for a Weekend Pass, you would set the quantity of each product to 1. 

Select a pass code option

You will see two options for pass codes. The first option is to provide one pass code for the entire pack. This option makes sense if the person purchasing the pack will be using all of the products within the pack. This is also a good option if everyone is being admitted at the same time, like for a family pack. Even though there is just one pass code, each product within the pack can be redeemed individually. This option is great for weekend passes, family passes and full day passes (which may include things like admission, parking, food and merchandise).

The second option is to assign individual pass codes to each product within the pack. This option would be best if the products inside of the pack are going to be redeemed by multiple people and at separate times, like a 5 pack of General Admission tickets for a group of friends.

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